1) Return Window
GLPro orders are backed by a 60-day money-back guarantee, starting from the date of purchase. We want you to be fully satisfied with your results; if you are not, you may request a refund within this period.
2) Eligibility
To ensure a smooth verification and processing of your request, please have the following information ready:
- Order ID: Found in your confirmation email.
- Purchase Details: The email address used at checkout and the purchase date.
- Customer Info: Your full name and shipping address.
3) How to Request a Refund
To initiate a refund, please contact our support team at: support@glpro.org
In your email, include your order details and a brief explanation of your request. Our support team will guide you through the next steps and provide any necessary return instructions.
4) Return Instructions
Depending on the circumstances, you may be required to return the product containers (empty or full) to our warehouse. If a physical return is necessary, you will receive a specific return address and RMA (Return Merchandise Authorization) details from our support agents.
5) Processing Your Refund
Once your refund request is processed and approved, the funds will be sent back to the original payment method used for the purchase. Please allow several business days for the transaction to appear on your bank or credit card statement, depending on your financial institution.
6) Shipping & Handling Fees
Original shipping and handling fees (if applicable) are generally non-refundable. For physical returns, the cost of return shipping is the responsibility of the customer unless the product arrived damaged or defective.
7) Policy Updates
We reserve the right to modify this Return Policy at any time. Any changes will be updated on this page with a new "Last updated" date. Continued use of glpro.org implies acceptance of the current policy.
8) Contact Us
For any questions regarding our 60-day guarantee, please reach out to: support@glpro.org