1) Processing Time
GLPro orders are typically processed within 1-2 business days. Processing involves inventory verification and packaging to ensure your metabolic support formula arrives in perfect condition. You will receive a notification as soon as your order is ready for dispatch.
2) Delivery Estimates
Delivery times depend on your location and carrier efficiency. For domestic orders, estimates usually range from 3 to 7 business days. Please note that these are estimates and not guarantees; external factors like weather or high seasonal volume may affect timelines.
3) Shipping Confirmation & Tracking
Once your order ships, we will send a confirmation email with a tracking number. It may take up to 24-48 hours for the carrier to update the status in their system after the initial label is created.
4) Address Accuracy
The customer is responsible for providing a complete and accurate shipping address. If a package is returned to us due to an incorrect address provided at checkout, reshipping fees may apply to send the product again.
5) Shipping Costs
Any applicable shipping fees will be clearly displayed during the checkout process before you finalize your purchase. Promotions for free shipping on specific GLPro bundles will be applied automatically at checkout.
6) International Shipping & Customs
For international orders, shipping times vary significantly by destination. Customers are responsible for any import duties, taxes, or VAT imposed by their local customs authorities. Clearance processes may also add to the total delivery time.
7) Lost or Damaged Packages
If your package is marked as delivered but you cannot find it, please check with neighbors or your local post office first. If your order arrives damaged, please take photos of the packaging and product and contact our support team immediately.
- Carrier Delays: We are not responsible for delays caused by the shipping carrier once the package has left our facility.
- Missing Orders: Please report missing packages within 14 days of the estimated delivery date.
- Damage Claims: Ensure you keep all original packaging for inspection when filing a claim.
8) Policy Updates
We may update this Shipping Policy as our logistics partners or internal processes change. Changes take effect as soon as they are posted on this page.
9) Contact Support
For any questions regarding your shipment, please contact us at: support@glpro.org. Please include your Order ID for faster assistance.